Equisys technical notes

Technical guidance, explanations and fixes for our products

PRB: Document conversion fails after upgrading to Zetadocs Server V3.0

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ZTN4521

This Zetadocs technical note applies to:

  • Zetadocs Server v3.0

Symptom

After upgrading to Zetadocs Server v3.0, document conversion fails and no files are created in the ‘\\<server>\Queues\<queue_name>\_converted’ folder. Note, that the ‘_converted’ folder is hidden by default.

Cause

The Zetadocs OCR Engine license number entered is already being used by another user or no valid license number was entered.

Resolution

Enter a valid license number or contact your Dynamics reseller or Equisys directly to obtain your Zetadocs OCR upgrade license.

Status

Last updated: 30TH  January 2019 (AO/GC)

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