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Technical support

Getting Support

Equisys provides technical support through its offices in the USA and the UK, and through its accredited distributors in other regions.

The options available vary according to product and are explained here: Zetadocs, Zetafax and Timemaster.

Select your region below to contact your local support center.

Technical Notes

Recent Entries

ZTN2140

ZTN2140 - FIX: Zetafax Server shuts down intermittently when receiving fax messages via Zetafax Online

ZTN6009

ZTN6009 - PRB: Export fails with sales tax rate mismatch error on Canadian systems

ZTN4542

ZTN4542 - INFO: What's new in Zetadocs SharePoint Extensions v1.0.20114

ZTN4541

ZTN4541 - INFO: What's new in Zetadocs Server v4.0

ZTN4540

ZTN4540 - FIX: Zetadocs Factbox error 'the service could not be found' when archiving to SharePoint Online

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Please note that we only provide technical support (dependent on the support contract purchased) for the current shipping version of each product, plus the previous version. You can search the Knowledge Base for updates, fixes and "How to" guides for both supported and earlier versions of products.

If you are running a previous version of the software and require support, please contact us to discuss upgrading. Alternatively locate your nearest supplier.

Why not purchase Software Assurance to protect your investment? This allows access to future software version upgrades with no additional charges for one year.

We conduct regular customer satisfaction surveys to ensure we maintain high levels of support. Read what some of our customers have to say about the support they have received from Equisys.

What to have to hand

When contacting your local Support Center please have the following information to hand:

  • Full description of the problem
  • Product version and license number
  • Product Server or Client PC operating system (e.g. Windows 10)
  • Application you are printing or sending from (e.g. Word 2016, Outlook 2016)
  • Contact phone number, address and email

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