Please note that we only provide technical support (dependent on the support contract purchased) for the current shipping version of each product, plus the previous version. You can search the Knowledge Base for updates, fixes and "How to" guides for both supported and earlier versions of products.
If you are running a previous version of the software and require support, please contact us to discuss upgrading. Alternatively locate your nearest supplier.
Why not purchase Software Assurance to protect your investment? This allows access to future software version upgrades with no additional charges for one year.
We conduct regular customer satisfaction surveys to ensure we maintain high levels of support. Read what some of our customers have to say about the support they have received from Equisys.
What to have to hand
When contacting your local Support Center please have the following information to hand:
- Full description of the problem
- Product version and license number
- Product Server or Client PC operating system (e.g. Windows 10)
- Application you are printing or sending from (e.g. Word 2016, Outlook 2016)
- Contact phone number, address and email