All new Zetafax starter systems purchased in the US and Canada include Software Assurance valid for one year from date of purchase. Software Assurance provides you with email support and service pack releases.
Email support
Standard support via email is available to customers with a valid Software Assurance contract. Software Assurance also provides all software upgrades and updates without further charge. Contracts are available for 1, 2, 3 or 5 years.
Response times will depend on the support contract you have purchased, however new emails are typically responded to within 1 business day.
To purchase Software Assurance please contact your preferred reseller or a member of the Equisys sales team at 770-772-7201, or email sales@usa.equisys.com.
If you have valid Software Assurance and wish to open a support query, then contact Equisys North America Technical Support:
support@usa.equisys.com
Tel 678-942-7250
Fax 770-442-5789
Web-based support
This is available on a 24x7 basis from the Equisys website. A range of technical notes, 'How to' guides, software updates and fixes for known issues can be found in the comprehensive and fully searchable Knowledgebase.
All new Zetafax starter systems purchased in the UK include Software Assurance valid for one year from date of purchase. Software Assurance provides you with software updates such as service pack releases. You will need to upgrade this to Software Maintenance to receive technical support. More details are here: Zetafax.
Telephone and email support
If you have valid Software Maintenance and wish to open a support query for Zetafax or Zetadocs PDF, use the support form to log your case directly with the Equisys support engineers.
Telephone support for Zetafax is available to customers who purchase or upgrade to Software Maintenance. Telephone support operates on a call back service by an Equisys support engineer. Software Maintenance also provides all software upgrades and updates without further charge. Contracts are available for 1, 2, 3 or 5 years.
Response times for emails will depend on the support contract you have purchased, however new emails are typically responded to within 1 business day.
To purchase Software Maintenance please contact your reseller or Equisys sales on 020 7203 4001, or email sales@equisys.com.
Support for Zetadocs is offered via our partners who resell the product. More details are here: Zetadocs.
Tap here for details of support for Timemaster.
Web-based support
This is available on a 24x7 basis from the Equisys website. A range of technical notes, 'How to' guides, software updates and fixes for known issues can be found in the comprehensive and fully searchable Knowledgebase.
Customers outside the United Kingdom and North America should contact their local distributor to obtain technical support in their country.
Local support
Equisys has accredited distributors in over 30 countries to ensure that service and support are maintained at a very high level. To find your local partner tap here.
Web-based support
This is available on a 24x7 basis from the Equisys website. A range of technical notes, 'How to' guides, software updates and fixes for known issues can be found in the comprehensive and fully searchable Knowledgebase.