Maintaining your communication channels is a priority and downtime can mean missed orders and contracts. We offer a range of support options in the UK and North America to suit your individual needs, giving you peace of mind knowing that you can avoid or minimize any software downtime. We will provide technical assistance for Zetafax and Zetadocs PDF when you need it, together with free software updates and fixes for the length of your contract.
Software Assurance is our basic service contract. It enables administrators to keep their systems up to date, including software updates for new platforms and new versions of supported applications. It is the quickest, and cheapest way to get updates such as support for Windows 10, Microsoft Office 2016, Office 365 or Exchange 2016. For this reason, we include the first year as standard with all new Zetafax systems.
Software Maintenance provides telephone support with a response time of under 2 hours, and priority email support with a response time of under 24 hours. It also includes automatic access to all updates and fixes to the software.
Tap here to find out how to get support in your region.
Platinum Support Plan
Our Platinum Support Plan is our premium support contract, for companies with mission critical systems. For more details about our Platinum Support Plan, please contact us.
Software Updates and Upgrades
Customers with Software Assurance, Software Maintenance or a Platinum Support Plan automatically receive all new releases and updates to their software for free. Equisys is constantly developing its software products to enhance and upgrade performance, improve usability, and to support Microsoft and other vendors’ platform developments.
Hardware Assurance enables you to protect yourself from hardware problems on all Brooktrout and Diva fax boards, with replacement hardware available within 24 hours of Dialogic confirming a hardware failure. Using Hardware Assurance you can insure yourself against the costs and inconvenience to your business should a board fail.
This is available on a 24x7 basis from the Equisys website. A range of technical notes, 'How to' guides, software updates and fixes for known issues can be found in the comprehensive and fully searchable Knowledgebase.
To purchase or discuss a support option, please contact us.