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Technical support for Zetadocs

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Zetadocs Support

Ensuring your financial processes are running smoothly is key to your company's commercial success, and you need to be able to rely on any add-ons to your Microsoft Dynamics 365 Business Central or NAV system as much as you rely on the ERP system itself. We offer support for Zetadocs, including Zetadocs Express from our offices in the UK and North America via your Dynamics partner, giving you peace of mind knowing that you can avoid or minimize any software downtime. We will provide technical assistance via your partner when it's needed and we will provide free software updates and fixes for the length of your contract.

Software Assurance

Software Assurance is our standard support contract, similar to the Microsoft Dynamics service plan you have for Business Central or NAV itself and its related support services. It enables your partner to keep your system up to date, and it includes software updates for new platforms and new versions of supported applications.

Equisys is constantly developing its software products to enhance and upgrade performance, improve usability, and to support Microsoft and other vendors’ platform developments. As a result of keeping your Software Assurance current, you get access to bug fixes and improvements, as well as updates such as support for the latest versions of Business Central and Office 365.

Web-based support

This is available on a 24x7 basis from the Equisys website. A range of technical notes, 'How to' guides, software updates and fixes for known issues can be found in the comprehensive and fully searchable Knowledgebase.

To purchase or discuss Software Assurance for Zetadocs, please contact your Microsoft Dynamics partner.

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Technical Notes

Recent entries


ZTN6009 - PRB: Export fails with sales tax rate mismatch error on Canadian systems


ZTN4542 - INFO: What's new in Zetadocs SharePoint Extensions v1.0.20114


ZTN4541 - INFO: What's new in Zetadocs Server v4.0


ZTN4540 - FIX: Zetadocs Factbox error 'the service could not be found' when archiving to SharePoint Online


ZTN4537 - FIX: Zetadocs Client side delivery fails when sending with additional attachments from SharePoint


ZTN4536 - FIX: NAV crash when using drag and drop from Outlook on 32 bit documents factbox


ZTN4534 - FIX: Zetadocs sends multiple copies of an email


ZTN4535 - FIX: Zetadocs Server stalls with max CPU usage


ZTN4539 - HOWTO: Configure Zetadocs Extension for other languages


ZTN4538 - FIX: Error when opening RTC client page with Zetadocs Factbox enabled



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