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Technical support

Getting Support

Equisys provides technical support through its offices in the USA and the UK, and through its accredited distributors in other regions.

The options available vary according to product and are explained here: Zetadocs, Zetafax and Timemaster.

Select your region below to contact your local support center.

Technical Notes

Recent Entries

ZTN4535

ZTN4535 - FIX: Zetadocs Server stalls with max CPU usage

ZTN4539

ZTN4539 - HOWTO: Configure Zetadocs Extension for other languages

ZTN4538

ZTN4538 - FIX: Error when opening RTC client page with Zetadocs Factbox enabled

ZTN4513

ZTN4513 - HOWTO: Enable TLS1.2 with Zetadocs for NAV

ZTN2138

ZTN2138 - FIX: Zetafax Server computer name truncated to 14 characters

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Please note that we only provide technical support (dependent on the support contract purchased) for the current shipping version of each product, plus the previous version. You can search the Knowledge Base for updates, fixes and "How to" guides for both supported and earlier versions of products.

If you are running a previous version of the software and require support, please contact us to discuss upgrading. Alternatively locate your nearest supplier.

Why not purchase Software Assurance to protect your investment? This allows access to future software version upgrades with no additional charges for one year.

We conduct regular customer satisfaction surveys to ensure we maintain high levels of support. Read what some of our customers have to say about the support they have received from Equisys.

What to have to hand

When contacting your local Support Center please have the following information to hand:

  • Full description of the problem
  • Product version and license number
  • Product Server or Client PC operating system (e.g. Windows 10)
  • Application you are printing or sending from (e.g. Word 2016, Outlook 2016)
  • Contact phone number, address and email

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