Getting support

Equisys provides technical support through its offices in the USA and the UK, and through its accredited distributors in other regions.

The options available vary according to product and are explained here: Zetadocs, Zetafax and Timemaster.

Select your region below to contact your local support center.

Technical Notes

Recent entries

RSS
12

 

 

 

 

 

 

Parallax image

Please note that we only provide technical support (dependent on the support contract purchased) for the current shipping version of each product, plus the previous version. You can search the Knowledge Base for updates, fixes and "How to" guides for both supported and earlier versions of products.

If you are running a previous version of the software and require support, please contact us to discuss upgrading. Alternatively locate your nearest supplier.

Why not purchase Software Assurance to protect your investment? This allows access to future software version upgrades with no additional charges for one year.

We conduct regular customer satisfaction surveys to ensure we maintain high levels of support. Read what some of our customers have to say about the support they have received from Equisys.

What to have to hand

When contacting your local Support Center please have the following information to hand:

  • Full description of the problem
  • Product version and license number
  • Product Server or Client PC operating system (e.g. Windows 10)
  • Application you are printing or sending from (e.g. Word 2016, Outlook 2016)
  • Contact phone number, address and email
EquisysLogo

Recent news

What’s new in Zetadocs Expenses December 2017 update This article describes the new features and other improvements in the December 2017 release of the Zetadocs Expenses service. Zetadocs Expenses ...
NAVUG Summit 2017 highlights Last month our global Equisys team travelled to Nashville, Tennessee to attend, exhibit and present at the NAVUG Summit 2017. It was an eye-opening event, bringing together over 1000 NAV users from ...