Equisys technical notes

Technical guidance, explanations and fixes for our products

FIX: Zetafax client is not able to open faxes received using Zetafax Online

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ZTN2108

This Zetafax technical note applies to:

  • Zetafax version 17
  • Zetafax Online

Symptom

Zetafax client displays an error when opening a received fax using Zetafax Online. The error shown is File Format Not Supported.

Cause

This issue was caused by the way that the ROUTER.EXE program was processing the file retrieved from the online server.

Resolution

There is an update available here to address this issue.

NOTE: Make sure that your Interfax setting Received fax file type is set to the TIF file format.

Status

This behaviour was corrected in the update detailed above.

Last updated: 19th August 2016(JC/NT) 

Keywords: Not Supported, PDF, File Format

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