Equisys technical notes

Technical guidance, explanations and fixes for our products

PRB: Zetafax Integration button is not visible within Outlook

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ZTN2142

This Zetafax technical note applies to:

  • Zetafax Client 17.1 to 17.5

Symptom

When installing the Zetafax Client application and selecting the 'Custom' setup, then 'Outlook Integration', the Zetafax Integration button within Outlook is not installed. 

Cause

There is currently a known issue with the custom installation whereby the Outlook Addin is not installed.

Resolution

In order to complete the installation of the Zetafax Integration and make the button accessible within Outlook for the specific Zetafax versions, please select the 'Express' setup instead of the 'Custom' setup when running the Zetafax Client installer.

Status

This has been identified by Equisys as a problem with the software versions given above.

 

Last updated: 17th August 2020 (LM/NT) 

Keywords: Zetafax Addin, Outlook integration, Zetafax button

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