Equisys technical notes

Technical guidance, explanations and fixes for our products

FIX: Event Viewer entries for Zetafax Server do not contain any useful text

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ZTN2112

FIX: Event Viewer entries for Zetafax Server do not contain any useful text

ID: ZTN2112

This Zetafax technical note applies to:

  • Zetafax Server Version 2014 and Version 17

Symptom

When viewing the Zetafax Entries in the Windows Event Viewer no useful information is shown in the description. Instead the description shows “The description for Event ID 21505 from source Zetafax Server cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer”.

Cause

This was caused by a missing dll in the Zetafax Server folder

Resolution

This fault was corrected in a hotfix, which is available by contacting Equisys Technical Support and quoting the technote number ZTN2112.

Status

This behaviour was corrected in the hotfix detailed above.

Last updated: 31st August 2016 (JC) 

Keywords: Event Viewer, Zetafax Server, Zetafax 17

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