Equisys technical notes

Technical guidance, explanations and fixes for our products

FIX: Outbound faxes fail to a small subset of recipients



This Zetadocs technical note applies to:

  • Version 2014 or 17.0 of Zetafax
  • Dialogic devices TR1034 & SR140


Outbound faxes to a small subset of numbers will suddenly fail. Faxes will fail each attempt, and the reporting error “Call Busy” or “error sending end-of-document” in the Zetafax server logs. Investigation will reveal that the number is not busy, and faxes can be sent to recipient manually via fax machine.


Changes made in later versions of some call managers may require advanced tuning to ensure reliable fax connections. The recipient may have recently updated their call manager systems.


Equisys has issued an update to the fax board drivers that addresses many of these changes. We recommend that clients experiencing this issue download and install the new Brooktrout 6.7.5 SDK package. A technote describing this update is located here.

Note that in some cases, advanced configuration options within the new SDK may require adjustments. If the update does not fully resolve the issue, please contact Equisys Technical Support.

Last updated: 17th November 2016 (KD/NT) 

Keywords: Brooktrout DEVBTB

Equisys Logo, Document Management and Expense Management for Business Central

Replaced by script
Recent news

Understanding the profitability of projects is often a difficult and cumbersome process, especially if there is a lack of visibility around all the project costs. Getting that visibility of all ...

This article describes the new features and other improvements in the September 2021 update of the Zetadocs Expenses service. Zetadocs Expenses Release ...

North America
Equisys Inc
30000 Mill Creek Avenue
Suite 335
Alpharetta, GA 30022
(770) 772 7201
Equisys Ltd
91 Southwark Bridge Road
United Kingdom
+44 (0)20 7203 4000

© Equisys Ltd
All rights reserved

© Equisys Ltd    All rights reserved    Contact    Privacy policy    Cookies