Equisys technical notes

Technical guidance, explanations and fixes for our products

PRB: Unable to get the list of previous recipients in the Zetafax Web Client when one of them contains an ampersand character on the name or organization



This Zetafax technical note applies to:

  • Zetatafax Web Client 10.0.397


The Zetafax Web Client cannot resolve the list of previous recipients showing the following error: “Value does not fall within the expected range.”. This issue only happens when either the name or the organization of the last recipient contains an ampersand character.


The Zetadocs Web Client manages a browser cookie with information related to the previous recipients, it is stored in a list concatenated using the ampersand character.


Please avoid to use the ampersand character (&) as part of the name or organization when you add a new contact.

The user may need to remove the corresponding cookie on the browser, this will remove the local history information related to the list of previous recipients. Follow the instructions to delete the cookie in Internet Explorer 11, similar instructions may apply to other browsers or versions:

1.     Go to Tools>Internet Options.

2.     Click on the Delete button in Browser history section.

3.     Check the option to delete cookies and uncheck the rest of the options.

4.     Click the Delete button and close any dialogs.

5.     Test your system


This has been identified by Equisys as a problem with the software versions given above.

Last updated: 7th October 2016 (JV)

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