Equisys technical notes

Technical guidance, explanations and fixes for our products

FIX: Unable to dial to 7-digit numbers with Zetafax Online

Print

ZTN2110

FIX: Unable to dial to 7-digit numbers with Zetafax Online

ID: ZTN2110

This Zetafax technical note applies to:

  • Zetafax Server Version 17.0

Symptom

When sending faxes with Zetafax Online, fax numbers entered as a 7-digit number rather than with the full national code are not sent. The following error message is observed in the Zetafax Server logs

Zetafax Online: Invalid destination number (6002)

Cause

This was caused by a bug in the Zetafax Online component of the Zetafax Server that prevented proper interpretation of 7-digit fax numbers.

Resolution

A workaround is to enter the full national number when sending faxes. There is also an update available here to address this issue. This allows the capability to dial 7 digit numbers.

Status

This behaviour was corrected in the update detailed above.

Last updated: 19th August 2016 (NT) 

Keywords: TAPI dialling rules 7 digit local

Equisys Logo, Document Management and Expense Management for Business Central
 

Replaced by script

ROI on expense management

Discover the return on investment you can benefit from by automating your expense management system, and download our infographic on the subject.

Read more