Equisys technical notes

Technical guidance, explanations and fixes for our products

FIX: Some pages in a fax received using Zetafax Online appear squashed or stretched

Print

ZTN2120

ID: ZTN2120

This Zetafax technical note applies to:

  • Zetafax v17
  • Zetafax 2014
  • Zetafax Online

Symptom

When receiving a multi-page fax using Zetafax Online, there are instances where the received fax image appears squashed or stretched.

Cause

The fax in question will have been sent to Zetafax Online with different resolutions on each page. Zetafax Server previously did not handle this correctly.

Resolution

This fault was corrected in an update, which is available in the following technone ZTN2117. This fix resolves the issue by converting the fax resolution of pages so that they are all the same.

Status

This behaviour was corrected in the update detailed above.

Last updated: 18th January 2017 (DB/NT/JV) 

Keywords: Draft, Normal, High, Resolution, Rendering

EquisysLogo
 

Recent news

This article describes the new features and other improvements in the October 2020 update of the Zetadocs Expenses service. Zetadocs Expenses Release ...

When it comes to options, having more of them is generally a good thing. The most recent update to the Zetadocs Delivery and Zetadocs Capture Extension for Business Central brings with it ...