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Software Updates

Please select your product version below and then review the list for details on available updates for your product version.

Zetafax 2012

Latest update released 17th May 2012

PRB: CAPI devices report UNABLE TO CONNECT OR NO ANSWER error when terminating a successful send

Update type: Optional - only recommended for systems experiencing this issue
System requirements: Zetafax 2011
More information:
On a Zetafax Server with CAPI devices, in some circumstances, the sending server reports an error "Error UNABLE TO CONNECT OR NO ANSWER while sending message to remote" when terminating a fax transmission, resulting in the fax being retried. The recipient receives 2 faxes as a result.
Download:
This update is available using the password provided in your monthly Software Assurance newsletter. For more details on gaining access to this password email: support@equisys.com
Click here to download (Requires Password)

Zetafax 2011

Latest update released 30th November 2011

INFO: Changes in Brooktrout driver version 6.4.0 update

Update type: Optional - only recommended for systems using the Zetafax FoIP Connector (SR140 Edition) or Brooktrout fax boards which are experiencing an issue addressed in this release, or on advice from Technical Support staff
System requirements: Zetafax 2011
More information:
The Brooktrout 6.4.0 driver update contains a number of bug fixes and enhancements.
Download:
This update is available using the password provided in your monthly Software Assurance newsletter. For more details on gaining access to this password email: support@equisys.com
Click here to download (Requires Password)

FIX: Fax images are black when using API print on a 64 bit system

Update type: Recommended for systems encountering this issue
System requirements: Zetafax 2011
More information:
When using the API print functionality of the Zetafax API on a 64 bit OS, all pages rendered in a fax message may appear black or scrambled in black and white and do not contain any image content.
Download:
This update is available using the password provided in your monthly Software Assurance newsletter. For more details on gaining access to this password email: support@equisys.com
Click here to download (Requires Password)

FIX: Zetafax Server fails when receiving faxes using SR140 with the H.323 protocol

Update type: Critical for systems using SR140 with the H.323 protocol
System requirements: Zetafax 2011
More information:
The Zetafax Server shuts down unexpectedly when receiving a fax.
Download:
This update is available using the password provided in your monthly Software Assurance newsletter. For more details on gaining access to this password email: support@equisys.com
Click here to download (Requires Password)

FIX: update Resolving a number of existing FOIP issues

Update type: Recommended for systems using FOIP
System requirements: Zetafax 2011
More information:
This update resolves a number of issues highlighted in technotes ZTN1861,ZTN1862,ZTN1866.
Download:
This update is available using the password provided in your monthly Software Assurance newsletter. For more details on gaining access to this password email: support@equisys.com
Click here to download (Requires Password)

FIX: Having a TIFF attachment in a message sent via the email gateway results in any other attachments in the message to be ignored

Update type: Critical for systems using the mail gateway.
System requirements: Zetafax 2011
More information:
When sending a fax message via the email gateway, if a TIFF attachment is included in the message, any other attachments that are not TIFF format are ignored and the fax message is sent with just the message body/coversheet and the TIFF attachment.
Download:
This update is available using the password provided in your monthly Software Assurance newsletter. For more details on gaining access to this password email: support@equisys.com
Click here to download (Requires Password)

Zetafax 2010

Latest update released 23rd February 2011

FIX: Incorrect caller information being received on an incoming call using Standard FOIP connector

Update type: Recommended for systems using the Standard FoIP Connector.
System requirements: Zetafax 2010
More information:
If a previous fax is received with CSID information and it fails midway through the receiving process, the next fax received will have the CSID information from the previous attempt if the new sender's CSID is blank. This results in incorrect sender information appearing for a fax message when using the Standard FOIP connector.
Download:
This update is available using the password provided in your monthly Software Assurance newsletter. For more details on gaining access to this password email: support@equisys.com
Click here to download (Requires Password)

INFO: Changes in Brooktrout driver version 6.2.8 update

Update type: Recommended for new Zetafax 2010 installations using Brooktrout fax boards or Zetafax FoIP Connector (SR140 Edition), and for existing Zetafax 2010 systems experiencing any of the issues which have been addressed in this release.
System requirements: Zetafax 2010
More information:
The Brooktrout 6.2.8 driver update contains a number of bug fixes and enhancements. This is a recommended update for all users of Zetafax 2010 using Brooktrout fax boards or the Zetafax FoIP Connector (SR140 Edition).
Download:
This update is available using the password provided in your monthly Software Assurance newsletter. For more details on gaining access to this password email: support@equisys.com
Click here to download (Requires Password)

FIX: Delayed send occasionally does not work when using the email gateway with Lotus Notes

Update type: Optional - recommended for Lotus Notes users suffering from this problem.
System requirements: Zetafax 2010
More information:
When sending faxes using the email gateway and Lotus Notes, if a delayed send time was specified the fax is still sent immediately. This problem only occurs when the delayed send time is in the afternoon.
Download:
This update is available using the password provided in your monthly Software Assurance newsletter. For more details on gaining access to this password email: support@equisys.com
Click here to download (Requires Password)

FIX: Outlook 2010 addin not installed on a terminal server

Update type: Optional - recommended for terminal services users suffering from this problem
System requirements: Zetafax 2010
More information:
When installing the Zetafax client on a terminal server running Outlook 2010, the Outlook extensions are only available for the admin user that performed the install.
Download:
This update is available using the password provided in your monthly Software Assurance newsletter. For more details on gaining access to this password email: support@equisys.com
Click here to download (Requires Password)

FIX Brooktrout SR140 using alternative routing (ROUTEON switch) is ignored

Update type: Optional - recommended for users suffering from this problem
System requirements: Zetafax 2010
More information:
The ROUTEON command, specified in the Setup.ini file, to determine how faxes should be routed to recipients is ignored. This prevents any alternative numbers such as the redirect, called party, calling party numbers that can be output by a PBX to be unavailable for routing using the Brooktrout SR140 device controller.
Download:
This update is available using the password provided in your monthly Software Assurance newsletter. For more details on gaining access to this password email: support@equisys.com
Click here to download (Requires Password)

INFO: What’s new in the FOIP Standard Edition Update Release

Update type: Recommended for all FOIP Standard Edition users
System requirements: Zetafax 2010
More information:
An Update Release is now available for Zetafax version 2010 to improve the operation of the FOIP Standard Edition device controller.
Download:
This Update Release is now available using the password provided in your monthly Software Assurance newsletter. For more details on gaining access to this password email: support@equisys.com
Click here to download (Requires Password)

Zetafax 2009

Latest update released 4th June 2010

FIX: Searching the Archive from Zetafax Client yields no results for dates after 01/01/2010

Update type: Optional – recommended for users suffering from this problem
System requirements: Zetafax 2009
More information:
When performing a search of the fax archive using the Zetafax Client, any faxes archived from 01/01/2010 onwards are not shown in the search results.
Download:
This update is available using the password provided in your monthly Software Assurance newsletter. For more details on gaining access to this password email: support@equisys.com
Click here to download (Requires Password)

Zetafax 2009 Service Pack 1 with the Platform Feature Pack (released 7th October 2009)

This Install contains all the contents of SP1 and adds support for Windows 7 and Windows Server 2008 R2. Once you have installed this item it cannot be removed automatically.
Update type: Feature update - recommended for customers who require one of the additional platforms or have not yet updated to Zetafax 2009 SP1
System requirements: Zetafax 2009
More information:
INFO: What is new in Zetafax 2009 Platform Feature Pack
INFO: What is new in Zetafax 2009 SP1
Download:
This Service Pack is available using the password provided in your monthly Software Assurance newsletter. For more details on gaining access to this password email: support@equisys.com
Click here to download (Requires Password)

HOWTO: Upgrade your SR140 installation to the latest drivers

Details on how to update your Zetafax Server SR140 installation to use the latest Brooktrout drivers.
Update type: Critical update - required for systems suffering from the problem outlined above.
System requirements: Zetafax 2009
More information: HOWTO: Upgrade your SR140 installation to the latest drivers
Download:
This update is available using the password provided in your monthly Software Assurance newsletter. For more details on gaining access to this password email: support@equisys.com
Click here to download (Requires Password)

Zetafax Client post v2009 rollup

This installation resolves issues detailed in the following technotes:
FIX: Zetafax client does not install or upgrade on some non-English systems
PRB: Zetafax Client Outlook 2007 Extensions Upgrade Issue
FIX: Outlook Extensions fax viewer form is blank
Update type: Critical update - required for systems suffering from the problem outlined above.
System requirements: Zetafax 2009
More information: Select the technote links above for more details.
Download:
This update is available using the password provided in your monthly Software Assurance newsletter. For more details on gaining access to this password email: support@equisys.com
Click here to download (Requires Password)

Zetafax 2008

Latest update released 11th November 2008

Support for Brooktrout SR140 Fax over IP software (released 11th November 2008)

Install this item if you have purchased the Zetafax Fax over IP Connector add-on, to install the Brooktrout SR140 software and other programs required to send faxes via an IP PBX or T.38 gateway. Once you have installed this item it cannot be removed automatically.
Update type: Feature update - required for systems with the Fax over IP Connector only
System requirements: Zetafax 2008
More information: HOWTO: Install Brooktrout SR140 Software with Zetafax
Download:
This update is available to all customers.
Click here to Download (Requires Password)

Zetafax 2007

Latest update released 8th April 2008

After installing the Zetafax client on an XP system you are unable to bring the Zetafax Printer online. (released 8th April 2008)

Install this item if you are using Microsoft Windows XP. Once you have installed this item it cannot be removed automatically.
Update type: Optional – recommended for systems using Microsoft Windows XP where the Zetafax Client version is 11.
System requirements: Zetafax Server version 11 and requires Service Pack 2.
More information: FIX: Zetafax Printer is offline on Windows XP
Download:
This update is available to all relevant customers and does not require a password to download.
Click here to Download

Faxes sent from Exchange 2007 stop getting processed by the Zetafax Server after having successfully processed fax messages previously. (released 1st April 2008)

Install this item if you are using Exchange 2007. Once you have installed this item it cannot be removed automatically.
Update type: Optional – recommended for systems using Exchange 2007 where the Zetafax Server version is 11.
System requirements: Zetafax Server version 11 and requires Service Pack 2.
More information: FIX: Faxes sent from Exchange 2007 stop being processed by the Zetafax Server
Download:
This update is available to all relevant customers and does not require a password to download.
Click here to Download

Fax messages are rejected in Outlook after sending through Exchange 2007. (released 11th March 2008)

Install this item if you are using Outlook and Exchange 2007. Once you have installed this item it cannot be removed automatically.
Update type: Optional – recommended for systems using the Outlook and Exchange 2007 where the Zetafax Server version is 11.
System requirements: Zetafax Server version 11 and requires Service Pack 2.
More information: FIX: Message rejected - if no recipient specified in Outlook after sending through Exchange 2007
Download:
This update is available to all relevant customers and does not require a password to download.
Click here to Download

Support for accented characters in subject line with SMTP email gateway (released 20th February 2008)

Install this item if you are using the Zetafax SMTP email gateway to send faxes from SMTP mail clients, particularly in non-English speaking countries. Once you have installed this item it cannot be removed automatically.
Update type: Important – recommended for all systems where the Zetafax Server version is 11.
System requirements: Zetafax Server version 11 and requires Service Pack 2.
More information: FIX: Coversheets fail to display extended characters in the subject line when using SMTP.
Download:
This update is available to all relevant customers and does not require a password to download.
Click here to Download

Zetafax Client crashes when previewing attached documents from the fax wizard (released 8th January 2008)

 
Update type: Important – recommended for all systems where the Zetafax Server version is 11.
System requirements: Zetafax Server version 11 and requires Service Pack 2.
More information: FIX: Zetafax Client crashes after previewing an attached document with the fax wizard
Download:
This update is available to all relevant customers and does not require a password to download.
Click here to Download

Following installation of the Zetafax client in a Citrix environment (Presentation Server 4.5) you are unable to bring the Zetafax Printer online. (released 8th January 2008)

Install this item if you are using the ZCitrix environment (Presentation Server 4.5). Once you have installed this item it cannot be removed automatically.
Update type: Optional – recommended for systems using the Citrix environment (Presentation Server 4.5) where the Zetafax Server version is 11.
System requirements: Zetafax Server version 11 and requires Service Pack 2.
More information: PRB: Zetafax Printer is offline in a Citrix Presentation Server 4.5 environment.
Download:
This update is available to all relevant customers and does not require a password to download.
Click here to Download

Service Pack 2 (released 7th December 2007)

Install this update to make a number of improvements to the software, including correcting performance and quality issues. Once you have installed this item it cannot be removed automatically.
Update type: Important – recommended for all systems where the Zetafax Server version is 11.
System requirements: Zetafax Server version 11.
More information: INFO: Zetafax 2007 SP2 Readme
Download:
This update is available to all relevant customers and does not require a password to download.
Click here to Download

Version 5.0 of Zetadocs for NAV

No updates available.

Version 4.0 to 4.2 of Zetadocs for NAV

Latest update released 17th May 2012

FIX: "View All Documents" option in RTC Documents fast tab results in error

After clicking on the lightning bolt in Zetadocs Documents fast tab from the NAV Role Tailored Client and selecting the "View All Documents" option, an error message is displayed preventing the related documents list from opening.
Update type: Optional - recommended for users suffering from this problem
System requirements:Version 4.1 of Zetadocs for NAV
More information:This problem is caused by a coding error in Zetadocs-Utilities codeunit.
Download: Click here to download.

FIX: Zetadocs viewer split icon is not correctly shown.

When Windows display settings are set to show large text, the Zetadocs Document Viewer will display the Split Document button overlapped with the toolbar below it (see picture).
Update type: Optional - recommended for users suffering from this problem
System requirements:Version 4.2 of Zetadocs for NAV
More information:The Zetadocs Document viewer provided with Version 4.2 of Zetadocs for NAV had a problem when viewed with large text.
Download: Click here to download.

FIX: Zetadocs for NAV Report not being loaded into the Zetadocs Client after printing.

Printing a report which has been modified to work with Zetadocs for NAV fails to load into the Zetadocs Client. When the Zetadocs Client opens and tries to load the print job it displays either a vague error message or doesn't load the print job.
Update type: Optional - recommended for users suffering from this problem
System requirements:Version 4.0 of Zetadocs for NAV
More information: This may be caused by the reports copy loop value in NAV not getting initialized and subsequently returning a value of -10000000000 in the Zetadocs for NAV report ZdRef: text, that is written to the report output. Zetadocs fails to process this value which is required to determine the page breaks in the report print output. We have found that the copy loop issue is only a problem on some versions of NAV.
Download: Click here to download.

HOWTO: Upgrading the Zetadocs Server on version 4.2 of Zetadocs for NAV

An update to the Zetadocs Server (v2.1.103) is available to systems running version 4.2 of Zetadocs for NAV. This version of the Server contains several enhancements.
Update type: Recommended for all v4.2 systems using the Zetadocs Server.
System requirements:Version 4.2 of Zetadocs for NAV
More information:
  • Enhancements:
    • More robust on failures
    • Ability to have a filename prefix for each individual queue
    • Performance tuning
Download: Click here to download.

FIX: The Related Documents Grid is not populated when there are more than 5000 documents in the document library

The Related Documents Grid is not populated when the number of documents in a document library exceeds the SharePoint List View Threshold.
Update type: Recommended for all systems using SharePoint 2010.
System requirements:Version 4.0 to 4.2 of Zetadocs for NAV and Version 2.5 of Zetadocs for GP
More information: The Related Documents Grid is not populated when the number of documents in a document library exceeds the SharePoint List View Threshold. This threshold is set to 5000 by default for users and to 20,000 for Administrators and Auditors.
Download: Click here to download.

FIX: Zetadocs Client intermittently generates an unhandled exception (JIT error)

During normal use the Zetadocs Client intermittently throws an unhandled exception.
Update type:Recommended for all systems.
System requirements:Version 4.0 to 4.2 of Zetadocs for NAV and Version 2.5 of Zetadocs for GP
More information: Zetadocs dispays an error message regarding invoking just-in-time (JIT) debugging and shows that the unhandled exception was caused by a "System.NullReferenceException: Object reference not set to an instance of an object."
Download: Click here to download.

FIX: Drag and drop of documents to an RTC page no longer works after applying a Microsoft hotfix for NAV

When attempting to drag and drop a document to the Zetadocs fast tab on a role tailored client page an error message is displayed.
Also resolved in this update:
Update type:Recommended for all systems.
System requirements:Zetadocs for NAV v4.0, v4.1 and v4.2.
More information: FIX: Drag and drop of documents to an RTC page no longer works after applying a Microsoft hotfix for NAV
Download: Click here to download.

Zetadocs Express

No Updates Available

Zetadocs v6.0

No Updates Available


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