FIX: Fax message is not received to the Exchange Online user inbox
This Zetafax technical note applies to:
When sending an email to a fax recipient through Exchange Online the following error will appear repeatedly in the Zetafax Server activity log:
Unable to process the message
In the Zetafax configuration tool the format of email gateway user to whom the fax was sent will be of the form smtp:User Name < firstname.lastname@example.org> .
This is caused by a problem in the Exchange Online connector when parsing email user name strings.
An update is available here to address this issue.
This behaviour was corrected in the update detailed above.
Last updated: 19th February 2014 (SB/NT)
Keywords: Email, Exchange, Online, Unable, Process, Message