We use cookies on this site. It may not work properly without them, with some features becoming unavailable. More information about cookies and how we use them can be found here.

FIX: Unable to dial to 7-digit numbers with Zetafax Online

ID: ZTN2110

This Zetafax technical note applies to:

  • Zetafax Server Version 17.0


When sending faxes with Zetafax Online, fax numbers entered as a 7-digit number rather than with the full national code are not sent. The following error message is observed in the Zetafax Server logs

Zetafax Online: Invalid destination number (6002)


This was caused by a bug in the Zetafax Online component of the Zetafax Server that prevented proper interpretation of 7-digit fax numbers.


A workaround is to enter the full national number when sending faxes. There is also an update available here to address this issue. This allows the capability to dial 7 digit numbers.


This behaviour was corrected in the update detailed above.

Last updated: 19th August 2016 (NT) 

Keywords: TAPI dialling rules 7 digit local


Recent news