Equisys technical notes

Technical guidance, explanations and fixes for our products

PRB: ‘Failed to authenticate’ error when using the Zetadocs Documents Factbox or Search SDK



ID: ZTN4444

This Zetadocs technical note applies to:

  • Zetadocs NAV v7.1 or later
  • SharePoint Server (on premise)


When attempting to open a page with the Zetadocs Document Web Client Factbox and accessing an on premise SharePoint Server archive, a dialog appears with the following message; Failed to authenticate. Unable to login. Please check your username and password.

When clicking OK on this dialog, an authentication prompt appears, and on inputting the correct credentials for a user account, the Factbox is empty.

This also occurs when using the Zetadocs Search SDK functionality to retrieve and attach related documents to a report.

The following lines appear in the Zetadocs-NAV.log file:

ERROR-C9041220.SearchAddinDotNet() Search function returned, error code: 114074

DEBUG-C9041215.DisplayError(): There was an error. Creating error message.

DEBUG-C9041215.DisplayError(): Error Message: Failed to authenticate. Unable to login. Please check your username and password.


This issue occurs because the SharePoint search and archiving functionality is performed on the NAV Server and so is dependent on the permissions of the user account running the NAV Server service.

The default NAV Server service account is Network Service, which allows the client user’s credentials to be passed through to SharePoint when performing archive actions. However, if the user account running the NAV Server service is a domain user, and that domain user is not a valid SharePoint user, then the authentication into SharePoint will fail and no archiving or archive search can happen.


Either of the following 2 actions can be performed to resolve this error:

  1. Run the NAV Server service as Network Service account.
  2. Add the user account running the NAV Server service as a SharePoint user.


Equisys is aware of this issue and will update this technical note when a solution has been found.

Last updated: 24th August 2017  (NT) 

Keywords: ZTN4423 Send Customize 9009962 Any client

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