Equisys technical notes

Technical guidance, explanations and fixes for our products

FIX: Zetafax Server stops processing faxes when routing to folder

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ZTN2093

ID: ZTN2093

This Zetafax technical note applies to:

  • Zetafax Server v17

Symptom

When receiving faxes with the Route to Folder functionality enabled, and choosing to receive the fax as a PDF file, the Zetafax Server can stop processing faxes. This results in faxes continuing to be received by the devices, but not being routed to the correct users or folders.

This will occur when a fax is received that has an extremely long page length (equivalent of around 14 A4 pages).

Cause

This was due to an internal issue with the software when attempting to clean the received fax ready for conversion to PDF.

Resolution

This fault was corrected in a hotfix, which is available by contacting Equisys Technical Support and quoting the technote number ZTN2093.

Status

This behaviour was corrected in the hotfix detailed above.

Last updated: 29th December 2015 (NT) 

Keywords: QM Queueman freeze

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