Equisys technical notes

Technical guidance, explanations and fixes for our products

FIX: Zetadocs Server Delivery fails to send due to validation failure when the OS language is different between client and server

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ZTN4523

This Zetadocs technical note applies to:

  • Zetadocs version 10 and 11 with NAV 2015, 2016, 2017, 2018 and BC

Symptom

When using Zetadocs delivery, the job fails with the error message “Failed to validate the record to be sent. The record has been changed and it does not match the previously queued record”.

The issue can be solved by ensuring that the OS localisation settings are identical between the NAV client machine and the NAV server machine.

Cause

When sending a record, Zetadocs ensure the integrity of the data to be sent by comparing the data validated by the user and the data available on the server. This comparison fails due the formatting by NAV of some values being dependent on the localisation settings (i.e. 20/02/2019 vs 02-20-2019)

Resolution

This particular issue can be solved by ensuring the localisation settings of the operating system to be identical between the client and server machines.

Also, this fault was corrected in a hotfix, which is available by contacting Equisys Technical Support and quoting the technote number ZTN4523.

Status

This behaviour was corrected in the hotfix detailed above.

Last updated: 20th February 2019 (CR) 

Keywords: Jobqueue, job, Validation, Failed to validate, Zetadocs

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WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Equisys cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved.

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