FIX: Zetadocs fails to archive documents to be sent on Business Central 17 systems Print ZTN4550 This Zetadocs technical note applies to: Zetadocs Delivery and Capture Extension 1.2.20274.x and earlier Business Central 17 Symptom When using Zetadocs Delivery, the process fails and is kept in the Zetadocs Delivery Outbox with the error message "Failed to validate the record to be sent. The record has been changed and it does not match the previously queued record.". The email is observed to be sent, but the document is not archived in the Zetadocs Factbox/SharePoint. Cause To avoid a possible data breach, Zetadocs validates the records to be sent during the delivery process. In particular, Zetadocs ensures the data available in the primary key fields has not changed since the user validated them to be sent. Business Central 17 introduced a new primary key field in many tables "SystemModifiedAt" which includes a date time that is modified during the Zetadocs Delivery Process, triggering the Zetadocs protection. Resolution An update is available here to address this issue. The failed deliveries can then be resumed in the Zetadocs Delivery Outbox Status This behaviour was corrected in the update detailed above. Last updated: 16th November 2020 (CR/NT) Keywords: Zetadocs Delivery, Failed to validate the record, BC17 Business Central Related articles PRB: Item tracking is no longer a requirement on journal items in Business Central with Zetadocs Extension installed HOWTO: Configure Business Central to ensure the Document date doesn't default to the Processing date when using AP Automation INFO: How to correctly configure Zetadocs Document Queues to avoid simultaneous processing of the same SharePoint folder PRB: 'The Report Layout does not exist' error shown after upgrade to Business Central 2023 Wave 2 HOWTO: Upgrade the Zetadocs Extension for Business Central On-Premise