Equisys technical notes

Technical guidance, explanations and fixes for our products

FIX: Brooktrout device controller does not display correct page progress count when sending

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ZTN2130

This Zetafax technical note applies to:

  • Zetafax version 17.1

Symptom

When sending multi-page faxes with Brooktrout devices, the page count reported during sending is incorrect. On successful connection, it will immediately show that a higher, or the final page, is being sent until the fax has completed sending or is interrupted. This applies to the following devices:

·         Brooktrout TR1034

  • Brooktrout Trufax
  • Zetafax Fax over IP Connector (SR140 Edition)

Cause

This was caused by a fault in the Brooktrout device controller code, which did not update the Zetafax Server UI at the correct points in time.

Resolution

An update is available here to address this issue..

Status

This behaviour was corrected in the update detailed above.

Last updated: 5th July 2018 (NT) 

Keywords: SR140 Dialogic TR1034 Trufax DEVBTB

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