Equisys technical notes

Technical guidance, explanations and fixes for our products

FIX: Unable to dial to 7-digit numbers with Zetafax Online

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ZTN2110

FIX: Unable to dial to 7-digit numbers with Zetafax Online

ID: ZTN2110

This Zetafax technical note applies to:

  • Zetafax Server Version 17.0

Symptom

When sending faxes with Zetafax Online, fax numbers entered as a 7-digit number rather than with the full national code are not sent. The following error message is observed in the Zetafax Server logs

Zetafax Online: Invalid destination number (6002)

Cause

This was caused by a bug in the Zetafax Online component of the Zetafax Server that prevented proper interpretation of 7-digit fax numbers.

Resolution

A workaround is to enter the full national number when sending faxes. There is also an update available here to address this issue. This allows the capability to dial 7 digit numbers.

Status

This behaviour was corrected in the update detailed above.

Last updated: 19th August 2016 (NT) 

Keywords: TAPI dialling rules 7 digit local

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