Equisys technical notes

Technical guidance, explanations and fixes for our products

PRB: Zetadocs factbox fails to open or upload documents when Customer/Vendor names include quotation marks or apostrophes.

Print

ZTN4565

This Zetadocs technical note applies to:

  • Zetadocs Delivery and Capture Extension version 2.0.21177 and earlier
  • Business Central version 14 and later

Symptom

When using the "COMPANY" option as a part of the Folder Structure in the Zetadocs General Settings if the Customer/Vendor name contains an apostrophe or quotation mark, e.g. Example "Company" Ltd ,then in the Zetadocs factbox clicking "open" to open the document in a new browser tab the page will not open. 

Also if you click the upload button (or using drag and drop) in the factbox then an error stating "Zetadocs has encountered an error when executing the Zetadocs Web Api request. Please contact your administrator." is shown and no document can be uploaded.

Cause

This is because these characters are incompatible with the way the Zetadocs Extension opens and uploads files to your SharePoint Online site.

Resolution

To workaround opening files from the factbox you can use the copy link button and then paste it in a new browser tab yourself.

To workaround uploading files to the factbox you can either rename the Customer/Vendor to remove these characters or remove "COMPANY" from the Folder Structure in the Zetadocs General Settings.

Status

The issue will be resolved in the August 2021 update of the Zetadocs Extension

Last updated: 26th July 2021 (MP) 

Keywords: special character

Equisys Logo, Document Management and Expense Management for Business Central
 

Replaced by script
Recent news

Understanding the profitability of projects is often a difficult and cumbersome process, especially if there is a lack of visibility around all the project costs. Getting that visibility of all ...

This article describes the new features and other improvements in the September 2021 update of the Zetadocs Expenses service. Zetadocs Expenses Release ...

North America
 
Equisys Inc
30000 Mill Creek Avenue
Suite 335
Alpharetta, GA 30022
USA
(770) 772 7201
Europe
 
Equisys Ltd
91 Southwark Bridge Road
London
SE1 0AX
United Kingdom
+44 (0)20 7203 4000
 

© Equisys Ltd
All rights reserved

© Equisys Ltd    All rights reserved    Contact    Privacy policy    Cookies