Equisys technical notes

Technical guidance, explanations and fixes for our products

PRB: Upgrading to Zetafax 7.5 causes the number of licensed users to be reduced.



ID: ZTN1200

This Zetafax technical note applies to:

  • Zetafax version


When the Zetafax server is started it will be unable to run and the Zetafax server log will contain the following output:


When trying to enable a new Zetafax user in the Zetafax Configuration, the following error message will be displayed:


This problem will apply when you have upgraded your system from Zetafax 5.5 through to version 7.5. 

In Zetafax 7.0 the system upgrade licence increased the number of licensed users on the system by the number on your upgrade licence, e.g. if you originally had 10 users licensed and then upgraded to version 7.0 with an upgrade licence for 10 users then you would be able to add 20 Zetafax user accounts.   This is incorrect behaviour.

With Zetafax 7.5 the upgrade licence rechecks the original Starter system licence and only the correct number of users can be enabled.


If you still require an additional user licence to increase the number of Zetafax users then please contact the Zetafax Distributor for your country or:


Phone: 020 7203 4000 (Intl +44 20 7203 4000)

Fax: 020 7203 4005 (Intl +44 20 7203 4005)

Email: sales@equisys.com


EQUISYS Inc - USA and Canada

Phone: (770) 772 7201

Fax: (770) 442 5789

Email: sales@zetafax.com


Last updated: 23rd May 2002 (KM/DH)

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