Equisys technical notes

Technical guidance, explanations and fixes for our products

FIX: NAV client crash after a Zetadocs Search

Print

ZTN4529

This Zetadocs technical note applies to:

  • Zetadocs version 9.0, 9.1, 10.0, 11.0 with the x64 Zetadocs factbox

Symptom

After a Zetadocs search using the x64 Zetadocs factbox, the NAV client intermittently crashes.

Cause

To avoid freezing the NAV client when doing a search, Zetadocs perform the search operation asynchronously and returns the data to the Factbox using an event mechanism in NAV.

However, when used after an asynchronous operation, the event mechanism becomes unstable and an error, handled or not, results in a NAV crash.

Resolution

This fault was corrected in the Zetadocs 11.1 update.

Before updating the software, the occurrence of this issue can be reduced by disable the auto refresh option in the Zetadocs general settings page.

Status

This behaviour was corrected in the update detailed above.

Last updated: 20th May 2019 (CR/<reviewer>) 

Keywords: NAV crash, Zetadocs, search, intermittent

Equisys Logo, Document Management and Expense Management for Business Central
 

Replaced by script
Recent news

Understanding the profitability of projects is often a difficult and cumbersome process, especially if there is a lack of visibility around all the project costs. Getting that visibility of all ...

This article describes the new features and other improvements in the September 2021 update of the Zetadocs Expenses service. Zetadocs Expenses Release ...

North America
 
Equisys Inc
30000 Mill Creek Avenue
Suite 335
Alpharetta, GA 30022
USA
(770) 772 7201
Europe
 
Equisys Ltd
91 Southwark Bridge Road
London
SE1 0AX
United Kingdom
+44 (0)20 7203 4000
 

© Equisys Ltd
All rights reserved

© Equisys Ltd    All rights reserved    Contact    Privacy policy    Cookies