Equisys technical notes

Technical guidance, explanations and fixes for our products

PRB: Zetafax Outlook forms do not display the fax image correctly

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ZTN1075

ID: ZTN1075

This Zetafax technical note applies to:

  • Zetafax 7.00.0.26

Symptom

When a received fax is opened the area where the fax image would normally be displayed is all grey. If the attachment is saved and viewed with the Zetafax viewer, or Windows Imaging, the fax is viewed correctly.

Cause

The Zetafax Outlook forms are dependent upon Windows script version 5.5 being installed. During the Zetafax Outlook extensions install, the Windows script engine is updated. If the update failed it would produce the above symptom. The failure to update is usually linked to user rights restrictions when run on Windows 2000 or NT 4.

Resolution

Log on the workstation as a user with local administrator rights and run the Windows script engine update this will usually be found in "C:\Program Files\Zetafax Outlook Extensions\SCR55EN.EXE". Confirm the update completes without errors.

Status

This has been identified by Equisys as a limitation with the software versions given above.

Last updated: 29 September 2000 (GC/DH)

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