Equisys technical notes

Technical guidance, explanations and fixes for our products

FIX: Multiple faxes to the same recipient causes the Zetafax connecter to stop

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ZTN1083

ID: ZTN1083

This Zetafax technical note applies to:

  • Zetafax 7.00.0.26 Exchange connector

Symptom

After a Zetafax user has submitted more than 5 faxes to the same recipient in quick succession (e.g. Same fax recipient nested in multiple distribution lists) the Zetafax connector will stop with the following error in the Event log: "**** [IN ] Error while processing message of class [ENVELOPE.IPM.NOTE.FAX.SENT] ****".

Cause

This is caused by a threading issue in the Zetafax connector program (ZFCONNECTOR.EXE).

Resolution

This issue is resolved by applying the Zetafax 7 Exchange connector maintenance release 7.00.1.28 (ZFC_700128.EXE). This is available on the Equisys web site http://www.equisys.com/ as a separate download for Zetafax 7 mail gateway users.

Status

This behaviour was corrected in the above mentioned maintenance release.

Last updated: 07 November 2000 (GC/DH)

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