Equisys Technical Notes

Technical guidance, explanations and fixes for our products

PRB: It is not possible to delete junk message rules from the Zetafax Client

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ZTN1750

ID: ZTN1750

This Zetafax technical note applies to:

  • Zetafax 2009

Symptom

When attempting to delete a message rule from the inbox rules dialog in the Zetafax Client, the rule will appear to have been deleted successfully. However when the inbox rules dialog is opened again the rule will still appear in the list.

Cause

When attempting to delete a rule a message is sent to the Zetafax Server telling it to delete the rule.  The Zetafax Server is encountering an error when attempting to delete a rule in this way.

Resolution

To get around this problem the steps to follow are:

  • Close the Zetafax Client belonging to the user who created the rule.
  • Delete the rule from the Zetafax Configuration Tool located on your Zetafax Server computer.

Status

This has been identified by Equisys as a problem with the software versions given above.

Last updated: 30/07/2009 (JW/MW)

Keywords: < area> < Junk Message Rules>

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