Equisys technical notes

Technical guidance, explanations and fixes for our products

PRB: Documents containing more than 10 pages printed from NAV cause errors

Print

ZTN4076

ID: ZTN4076

This Zetadocs technical note applies to:

  • Zetadocs for NAV 3.0

Symptom

When printing a document with more than 10 pages an error is displayed saying “The number of records printed does not match the count expected.” and the document does not appear in the Zetadocs Client.

Cause

By default the printing solution is looking for the string “Page 1” to separate out records and apply embedded commands to print jobs. When it gets to page 10 it is still matching the string and as such is splitting the printed document into parts and expecting more sets of embedded commands than were produced.

Resolution

A hotfix has been provided to correct this issue.  To access this please log into the Equisys Partner Portal download area. For details on logging into the partner portal please contact your Equisys Sales representative.

Status

This has been identified by Equisys as a problem with the software versions given above.

Last updated 26/02/2010 (JW/MW)

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