Equisys technical notes

Technical guidance, explanations and fixes for our products

PRB: Document does not appear in the Zetadocs client after printing using Terminal Services



ID: ZTN3586

This Zetafax technical note applies to:

  • Zetadocs Client v6 and later


After a printing a document while in a Terminal Services session, the Zetadocs client does not open automatically as it should.  After manually opening the client, the document does not appear to have been printed.


Zetadocs spools print jobs to the user’s temporary folder.   The folder can change after the user logs out and in again.  The Zetadocs Printer is not aware of the new folder location.


The Zetadocs Printer must be initialized with the correct temporary folder settings when the user logs in.

  1. Download the fix from the link below: ZTN3586.zip
  2. Extract both files into a folder which is accessible by all users on the Terminal Server.
  3. Add a shortcut to ‘PrintSettingsStartupApp.exe’ in Start | Programs | Startup folder for all users.

Note: The Zetadocs users must have ‘Manage Printer’ permissions for the Zetadocs Printer in order to run this fix.


This has been identified by Equisys as a problem with the software versions given above.

Last updated: 10 February 2010 (JW/MW)

Equisys Logo, Document Management and Expense Management for Business Central

Replaced by script
Recent news

The sudden rush towards remote working practices in 2020 led many organizations to implement changes to upgrade their document capture processes on Microsoft Dynamics 365 Business Central or ...

Company credit cards are often seen as the most convenient way to incur travel & entertainment expenses, however it can be a very different story when it comes to the administration of these ...

North America
Equisys Inc
30000 Mill Creek Avenue
Suite 335
Alpharetta, GA 30022
(770) 772 7201
Equisys Ltd
91 Southwark Bridge Road
United Kingdom
+44 (0)20 7203 4000

© Equisys Ltd
All rights reserved

© Equisys Ltd    All rights reserved    Contact    Privacy policy    Cookies