Equisys technical notes

Technical guidance, explanations and fixes for our products

PRB: Documents containing more than 10 pages printed from NAV cause errors



ID: ZTN4076

This Zetadocs technical note applies to:

  • Zetadocs for NAV 3.0


When printing a document with more than 10 pages an error is displayed saying “The number of records printed does not match the count expected.” and the document does not appear in the Zetadocs Client.


By default the printing solution is looking for the string “Page 1” to separate out records and apply embedded commands to print jobs. When it gets to page 10 it is still matching the string and as such is splitting the printed document into parts and expecting more sets of embedded commands than were produced.


A hotfix has been provided to correct this issue.  To access this please log into the Equisys Partner Portal download area. For details on logging into the partner portal please contact your Equisys Sales representative.


This has been identified by Equisys as a problem with the software versions given above.

Last updated 26/02/2010 (JW/MW)

Equisys Logo, Document Management and Expense Management for Business Central

Recent news

The most recent update to the Zetadocs Delivery and Zetadocs Capture Extension for Business Central offers more personalization options, simpler email template management and sends emails directly ...

As spring is finally here, so too is the new financial year for many businesses. This is usually the time of year when new business plans are being carried out in full effect. However, due to ...