Equisys technical notes

Technical guidance, explanations and fixes for our products

FIX: Zetadocs Archive menu item displays no results in SharePoint on a non English system

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ZTN4075

ID: ZTN4075

This Zetadocs technical note applies to:

  • Zetadocs for NAV 3.0 or earlier on non English systems

Symptom

On a non English version of Zetadocs for NAV, the “Zetadocs Archive” menu item on NAV Card forms performs a search for documents associated with the current record and returns no results. This is despite previously archiving documents associated with this record and confirming their presence in the archive by browsing to the respective subfolder.

Cause

The cause of this issue is due to an indexing logic difference between English and Non English SharePoint systems. The logic difference has been deemed “As designed” by Microsoft’s SharePoint Support.

Resolution

A patch is available that resolves this issue. To access this please log into the Equisys Partner Portal download area. For details on logging into the partner portal please contact your Equisys Sales representative.

Status

This behaviour was corrected in a Zetadocs SharePoint Extensions patch.

Last updated: 26/02/2010 (LS/GR/MW)

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