Equisys Technical Notes

Technical guidance, explanations and fixes for our products

INFO: Zetalink site installation survey

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ZTN2033

ID: ZTN2033

This Zetalink technical note applies to:

  • Zetalink version 1.0

Summary

The questionnaire below requires information about the site network configuration, installed operating systems and user information required to create a Zetalink Implementation plan.

More information

A number of requirements need to be met before a successful installation can be planned. The information obtained by completing this document, should provide the Zetalink installation engineer with sufficient information to plan an implementation of Zetalink.

Prerequisite check for Microsoft Windows NT4

This check comprises of a list of components that must be installed on the system before any installation of Zetalink is attempted. You should work through this only if the system is based on Microsoft's NT 4.0 Operating system

If the system is based on Microsoft Windows 2000 a prerequisite check does not have to be carried out as these components are installed as part of the Windows 2000 operating system.

Each section 'Internet', 'Exchange' etc. has a prerequisite check, please verify that the five following components meet the specified version or higher.

Updates to the following can be found at http://www.microsoft.com/downloads:

  • MDAC (Microsoft Data Access Components) - 2.5 or higher.
    1. The Microsoft Data Access Components are the key technologies that enable Universal Data Access. They include ActiveX Data Objects (ADO), Remote Data Service (RDS, formerly known as Advanced Data Connector or ADC), OLE DB, and Open Database Connectivity (ODBC).
    2. Microsoft supply a Version checking utility available from http://www.microsoft.com/data.
  • MMC (Microsoft Management Console) - 1.2 or higher
    1. MMC hosts programs, called snap-ins, from which you can manage your servers. MMC offers a common framework in which various snap-ins can run, so that you can manage several services with a single interface. Internet Explorer 5.0 must be installed to install MMC 1.2.
    2. Version information can be obtained from the help about menu option in the console.
  • IE (Internet Explorer) - 5.0 or higher
    1. Microsoft internet explorer adds dependent files that other services and applications rely upon.
    2. Version information can be obtained from the help about menu.
  • Microsoft Installer - 2.0 or higher
    1. The Windows Installer service is an operating system component. Version 2.0 is provided as a service pack for the Windows  95, Windows  98, Windows  NT® 4.0 and Windows 2000 operating systems.
    2. Versioning information can be obtained from the properties of the msi.dll or msiexec.exe from the winnt/system32 folder.
  • Windows NT 4.0 Service Pack 6a
    1. This service pack is required for NT 4.0.
    2. Run "winver.exe" from the command line to check the version of the Service pack.

IT environment

Internet.

The following questions refer to the site network connection to the internet.

Do you currently have a corporate internet connection?.......................................................................... YES / NO

What type of connection? ............................................................................ Analogue / ISDN / ADSL / Fixed Line

Does this service supply you with a fixed IP address and or domain name? ............................................ YES / NO

Is this connection used to host any internal services to the internet like Outlook Web Access? ................ YES / NO

Does this connection use a firewall? .................................................................................................... YES / NO

Does the firewall configuration include a DMZ?...................................................................................... YES / NO

Are any Microsoft Internet Information Servers being used to host websites internal or externally

on the network? ................................................................................................................................. YES / NO

If 'YES' list these machines by their host names:

System name/s__________________________________________________________________________________

External IP address/es_____________________________________________________________________________

Domain name/s___________________________________________________________________________________

OS (Operating system)____________________________________________________________________________

OS SP (Service Pack) _____________________________________________________________________________

Memory_________________________________________________________________________________________

HDD space______________________________________________________________________________________

Other Services___________________________________________________________________________________

Prerequisite check________________________________________________________________________________

Do you run a Firewall? ........................................................................................................................ YES / NO

Type____________________________________________________________________________________________

IP address_______________________________________________________________________________________

OS_____________________________________________________________________________________________

OS SP__________________________________________________________________________________________

Memory_________________________________________________________________________________________

HDD space______________________________________________________________________________________

Other Services hosted_____________________________________________________________________________

Prerequisite check________________________________________________________________________________

Intranet

Do you currently use an Intranet to host information internally? .............................................................. YES / NO

If 'YES' then is this running Microsoft IIS? ............................................................................................ YES / NO

Do you plan to use this for Zetalink? .................................................................................................... YES / NO

Is this server in the same windows domain as Zetalink?......................................................................... YES / NO

System name(s)__________________________________________________________________________________

IP address_______________________________________________________________________________________

OS_____________________________________________________________________________________________

OS SP__________________________________________________________________________________________

Memory_________________________________________________________________________________________

HDD space______________________________________________________________________________________

Other Services___________________________________________________________________________________

Prerequisite check________________________________________________________________________________

Microsoft Exchange

Zetalink is designed to operate with Microsoft Exchange 5.5 and Microsoft Exchange 2000 only.

Which Version of Microsoft Exchange is planned to be used?................................................................. 5.5 / 2000

Are there any additional components to exchange installed?.................................................................. YES / NO

Is the Zetafax Exchange Connector installed?....................................................................................... YES / NO

Are the Zetalink users mailboxes distributed across more than one server?.............................................. YES / NO

What account do the Exchange 5.5 services run as?____________________________________________________

System name(s)__________________________________________________________________________________

IP address(es)____________________________________________________________________________________

OS(es)__________________________________________________________________________________________

OS SP__________________________________________________________________________________________

Memory_________________________________________________________________________________________

HDD space______________________________________________________________________________________

Organisation_____________________________________________________________________________________

Sites___________________________________________________________________________________________

Servers_________________________________________________________________________________________

Events service____________________________________________________________________________________

Other Services___________________________________________________________________________________

Prerequisite check________________________________________________________________________________

Microsoft SQL

MSDE or SQL servers can be used on the Zetalink Server to supply the Database functionality.

Are there Currently Microsoft SQL servers on the network?..................................................................... YES / NO

If so please identify them:

System name(s)__________________________________________________________________________________

IP address_______________________________________________________________________________________

OS_____________________________________________________________________________________________

OS SP__________________________________________________________________________________________

Memory_________________________________________________________________________________________

HDD space______________________________________________________________________________________

MS SQL type____________________________________________________________________________________

MS SQL SP_____________________________________________________________________________________

Other Services___________________________________________________________________________________

Prerequisite check________________________________________________________________________________

Communications server

Zetalink includes a communications server (Zetafax) for SMS and fax (without attachment processing). Optionally a Zetafax server may be used to perform the SMS and fax function.

Is Zetafax installed on the network?...................................................................................................... YES / NO

If 'YES' what Version is being used?................................................................................................ 5.x / 6.x /7.x

Is the Mail gateway installed?.............................................................................................................. YES / NO

How many configured users?.............................................................................................................. _________

How many Configured Fax Devices?.................................................................................................... _________

How many spare Com ports?.............................................................................................................. _________

How many Lines is the server licensed for?.......................................................................................... _________

System name(s)__________________________________________________________________________________

IP address_______________________________________________________________________________________

OS_____________________________________________________________________________________________

OS SP__________________________________________________________________________________________

Memory_________________________________________________________________________________________

HDD space______________________________________________________________________________________

Zetafax Licence __________________________________________________________________________________

Other Services___________________________________________________________________________________

Prerequisite check ________________________________________________________________________________

GSM

The communications server requires a GSM modem to send SMS messages.

What is the signal strength in the location of the communications server?............................ Poor / Good / Excellent

Do you have any GSM modems?......................................................................................................... YES / NO

Zetalink server

We recommend that Zetalink server is installed to a new Windows 2000 server on the network.

On which Server will Zetalink be installed on?                                                                                                      

Is this an existing server? ................................................................................................................... YES / NO

What other applications and services are installed and being used? ________________________________________

System name____________________________________________________________________________________

IP address_______________________________________________________________________________________

OS_____________________________________________________________________________________________

OS SP__________________________________________________________________________________________

Memory_________________________________________________________________________________________

HDD space______________________________________________________________________________________

Other Services___________________________________________________________________________________

Prerequisite check________________________________________________________________________________

Usage information

In this section information about the users, devices and capabilities of the system are looked at.

Approximately how many people could access the system?..................................................................... _______

How many users are planned to use the system?.................................................................................... _______

How many of the planned users have a SMS capable Mobile phone?......................................................... _______

How many of the planned users have a WAP capable Mobile phone?........................................................ _______

How many of the planned users have a WAP capable PDA?..................................................................... _______

Are the phones provided and maintained by the company?..................................................................... YES / NO

Is a contract setup for a GSM provider to supply SIM cards for the phones?............................................. YES / NO

Are there any personal phones planned to be used with the system?...................................................... YES / NO

Zetalink System

Which features would be desirable in the system?

WAP browse.......................................................................................................................... Useful / Not useful

WAP E-mail........................................................................................................................... Useful / Not useful

WAP Contacts....................................................................................................................... Useful / Not useful

WAP Tasks........................................................................................................................... Useful / Not useful

WAP Calendar....................................................................................................................... Useful / Not useful

SMS alerts............................................................................................................................. Useful / Not useful

SMS timed events.................................................................................................................. Useful / Not useful

Remote printing...................................................................................................................... Useful / Not useful

Attachment printing................................................................................................................. Useful / Not useful

Notes

Please add any other relevant information about the network or users here.

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Last updated: 12 March 2002 (JG/DH)

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