Equisys Technical Notes

Technical guidance, explanations and fixes for our products

FIX: CAPI devices take a long time to initialize

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ZTN1715

ID: ZTN1715

This Zetafax technical note applies to:

  • Zetafax version 2006 and later.

Symptom

When starting the Zetafax Server CAPI devices take a minimum of 6 seconds per device to initialize. The following can be seen in the logs:

08-11-04 13:35:51  SYSMAN     - (I) - Started program CAPI-1
08-11-04 13:35:51  CAPI-1          - (I) - Device controller for CAPI-1 - Version 10.0.402
08-11-04 13:35:51  CAPI-1          - (I) - First page resent if call interrupted
08-11-04 13:35:51  CAPI-1          - (I) - Using CAPI controller number 1 - Dialogic Corporation (formerly Eicon Networks) (Serial #11-1)
08-11-04 13:35:51  CAPI-1          - (I) - Initialising CAPI session
08-11-04 13:35:51  CAPI-1          - (I) - CAPI session initialised successfully
08-11-04 13:35:57  SYSMAN     - (I) - Started program PRINT-1

Cause

This is due to some redundant actions being performed during initialization.

Resolution

To resolve this problem, please perform the steps below. Once complete, CAPI devices should initialize in 2-3 seconds per device:

1)        Extract the hotfix files provided to a temporary location, e.g. c:\temp\

2)        Stop the Zetafax Server.

3)        Browse to < program files> \Zetafax Server\Server.

4)        Rename Devcapi.exe to Devcapi.exe.old.

5)        Copy the new files provided (Devcapi.exe) into your < program files> \Zetafax Server\SERVER\ folder.  Ensure that the file version is 12.1.677.

6)        Start the Zetafax Server. Your Zetafax Server Monitor should show the CAPI devices initializing in 2-3 seconds as shown below:

08-11-04 11:36:18  SYSMAN     - (I) - Started program CAPI-1
08-11-04 11:36:18  CAPI-1          - (I) - Device controller for CAPI-1 - Version 12.1.677
08-11-04 11:36:18  CAPI-1          - (I) - First page resent if call interrupted
08-11-04 11:36:18  CAPI-1          - (I) - Using CAPI controller number 1 - Dialogic Corporation (formerly Eicon Networks) (Serial #11-1)
08-11-04 11:36:18  CAPI-1          - (I) - Initialising CAPI session
08-11-04 11:36:18  CAPI-1          - (I) - CAPI session initialised successfully
08-11-04 11:36:20  CAPI-1          - (I) - Device status now IDLE

Status

This behaviour was corrected as a hot-fix. Please contact Equisys support for download instructions.

Last updated: 2nd December 2008 (HP/GC/MW)

Keywords: Zetafax Server

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