Equisys technical notes

Technical guidance, explanations and fixes for our products

FIX: A watermark appears on faxes when printing to Zetafax Printer after updating to Windows 8.1

Print

ZTN1971

ID: ZTN1971

This Zetafax technical note applies to:

  • Zetafax 2012 Platform Feature Pack

Symptom

After updating a machine to Windows 8.1, a watermark (see below image) is seen on pages of a fax that are printed to the Zetafax Printer.

Cause

The Zetafax Printer driver does not fully support Windows 8.1 with the base Zetafax 2012 Platform Feature Pack install.

Resolution

The Windows Client Update for Zetafax 2012 resolves this issue and is available here.

Please note that a there is a related technical note (ZTN1985) that applies to Windows 8.1 and Windows Server 2012 R2 systems using Zetafax Client. The fix is included as part of the download for the Windows Client Update for Zetafax 2012

Status

This behaviour was corrected in the Windows Client Update for Zetafax 2012

Last updated: 25th November 2013 (NT/SB/MW)

Keywords: Windows 8.1 watermark printing, imgmaker.com, www.imgmaker.com

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