Equisys technical notes

Technical guidance, explanations and fixes for our products

FIX: Automatic enrolment of more than 1000 mail users is not possible



ID: ZTN1987

This Zetafax technical note applies to:

  • Zetafax 2014


When the *@* or *@domain shared email accounts are enabled, automatic enrolment of users is active. However, when there are 1000 mail users registered on Zetafax, it is no longer possible for any new users to automatically enrol. It is still possible to add users manually through the Zetafax Configuration Program.

The user who is not registered on the system and is attempting to send a fax for the first time will receive an error notification with the message ‘User not registered’.


Automatic enrolment is currently limited to 1000 mail users. The update available from Equisys technical support can remove this limitation.


An update is available from Equisys Technical Support.


This behaviour was corrected in the above mentioned update.

Last updated: 29th November 2013 (NT/MW)

Keywords: Email gateway automatic enrolment 1000 user limit

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