Equisys technical notes

Technical guidance, explanations and fixes for our products

PRB: Could not create an instance of the OLE control or Automation server with Zetadocs for NAV

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ZTN4005

ID: ZTN4005

This Zetafax technical note applies to:

  • Zetadocs for NAV v1.1

Symptom

When you try and use Zetadocs for NAV you get the following error:

Cause

Zetadocs for NAV client is not installed correctly or has been installed after the Zetadocs for NAV objects have been imported.

Resolution

Use Add/Remove Programs and uninstall all three Zetadocs entries (Zetadocs PDF, Zetadocs NAV Client and Zetadocs API Runtime). Now reinstall the Zetadocs for NAV client from the CD.

If the Zetadocs for NAV client has been installed after the Zetadocs for NAV objects have been imported and you are getting this error, you will need to re-import the Zetadocs for NAV objects to resolve the error.

Status

This has been identified by Equisys as a problem with the software versions given above.

Last updated: 17 April 2008 (GC/DH)

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