Equisys technical notes

Technical guidance, explanations and fixes for our products

PRB: Zetadocs for NAV Report Fails Periodically



ID: ZTN4004

This Zetadocs technical note applies to:

  • Zetadocs for NAV 1.1 running on:
    • Microsoft Dynamics NAV 4.0 SP2 or lower.
    • Microsoft Dynamics NAV 4.0 SP3 Client with Build < 25143


When running a report that has been modified to work with Zetadocs for NAV you see the following error message:

After checking the Zetadocs for NAV log file you see the following log description:

            Error-C9009960 - IsToBeSkipped: Failed to find related send result. ERROR < RecordID>


Where < RecordID> will be a table name and its keys for the current record.



There is a bug in Microsoft Dynamics NAV 4.0 SP2 or lower which causes a failure to find records in a table when the primary key varies between numeric and alpha numeric values.


  1. Upgrade to using the Microsoft Dynamics NAV 4.0 SP3 Client – Build 25143 or later.
  2. Contact Equisys Technical Support at support@equisys.com.


This has been identified by Equisys as a problem with the software versions given above.

Last updated: 17 April 2008 (BM/DH)

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