Equisys technical notes

Technical guidance, explanations and fixes for our products

PRB: Zetadocs PDF loses information from Word 2007 documents when saving to PDF

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ZTN3556

ID: ZTN3556

This Zetafax technical note applies to:

  • Zetadocs PDF version 4.0
  • Microsoft Word 2007

Symptom

When saving a Word 2007 document to PDF (files with extensions .dotm, .docx etc), some information is lost in the resulting PDF file (e.g. missing text or missing tables that have formatting and features specific to Word 2007).

Cause

The PDF conversion library used by Zetadocs does not currently support a certain subset of Word 2007 specific document features.

Resolution

Save Word 2007 files in Word 2000/2003 (.doc) format to allow all document content to be fully compatible with Zetadocs PDF.

Status

This has been identified by Equisys as a problem with the software versions given above.

Last updated: 27 September 2007 (NT/GC)

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