Equisys technical notes

Technical guidance, explanations and fixes for our products

PRB: Forward to mail option is greyed out in the Zetafax client



ID: ZTN1631

This Zetafax technical note applies to:

  • Zetafax 2006 and later


When selecting a received fax and choosing to forward it via email, the option To Mail… is grey.

Also choosing to search the Mail Address Book in the Fax sending Wizard, fails to launch Outlook.


The Zetafax client uses simple MAPI to invoke Outlook on the client PC. On some systems we are unable to detect if Outlook is installed due to a missing registry key.



Import the registry key from a system where the above symptoms do not occur.

Registry Editor warning

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Equisys cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved.

For information about how to edit the registry, view the " Changing Keys and Values" Help topic in Registry Editor (REGEDIT.EXE) or the " Add and Delete Information in the Registry" and " Edit Registry Data" Help topics in REGEDT32.EXE. Note that you should back up the registry before you edit it. If you are running Windows NT or Windows 2000, you should also update your Emergency Repair Disk (ERD).

  1. Open REGEDIT on the affected PC and back the following portion of the registry, by choosing File> Export…
  2. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\

  3. Logon to a matching system (same OS and version of Office) and export the OptionalComponents key from the following registry location to a file share which is accessible from the affected PC :
  4. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\

  5. Switch back to the affected PC and import the exported key by double clicking it and then accepting the registry prompts.
  6. The Forward To Mail… option will now be available.

The registry key is supplied below is only for sites that do not have a working client. The preferred option is to export from a similar system.

  • Copy all the text between the chevrons (< < < > > > ) into a blank text file.
  • Rename the file OptionalComponents.reg.
  • Double click OptionalComponents.reg and accept the prompts to enter into the registry.

< < <  

Windows Registry Editor Version 5.00


@=" "


" Installed" =" 1"

@=" "


" Installed" =" 1"

" NoChange" =" 1"

@=" "


" Installed" =" 1"

@=" "

> > >  


This has been identified by Equisys as a problem with the software versions given above.

Last updated: 21 September 2007 (GC/DH)

Keywords: grey gray grayed inactive

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