Equisys technical notes

Technical guidance, explanations and fixes for our products

PRB: Deleting a user from the console does not remove the user

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ZTN1632

ID: ZTN1632

This Zetafax technical note applies to:

  • Zetafax Server 9.0 onwards

Symptom

When you try to delete a user from the Zetafax configuration console, the list of users still shows the user you tried to delete

Cause

When a new user is added to Zetafax, a new entry is added to the userlist.ini, along with the new folder structure in the user's directory i.e. \zfax\< username> \z-in, z-out and z-db.

If you then try to delete this user, Zetafax tries to delete these folders (z-in,z-out and z-db) along with the entry from the userlist.ini, however, if you have added custom files to the root of the users directory, Zetafax is only able to delete the  folders it created. This prevents Zetafax from deleting the entry from the userlist.ini file.

Resolution

You need to manually remove the users folder:

Browse to the \zfax\users\ directory and delete the users folder.

When you open the Zetafax configuration console and go to Users and user groups> > Zetafax users, you should now be able to select and delete the user successfully.

If you still have issues you may need to manually delete the user entry from userlist.ini (\zfax\system\z-db):

[USER]
Name: ASMITH
Fullname: Alison Smith
Group: @Sales
Username: ASmith
Netware: A Smith
LanManager: ASmith

You need delete the complete section to remove the user.

You need to restart the Zetafax server for the changes to take affect.

Status

This has been identified by Equisys as a problem with the software versions given above.

Last updated: 19 September 2007 (TA/GC)

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