Equisys technical notes

Technical guidance, explanations and fixes for our products

PRB: Zetafax Server displays 'Error opening message file' when initialising

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ZTN1626

ID: ZTN1626

This Zetafax technical note applies to:

  • Zetafax 9.1 onwards

Symptom

When initialising the Zetafax Server the logging window displays various error messages including:

QUEUEMAN Error opening message file

Cause

Files used to run the Zetafax Server are stored in the Zetafax Server Folder (default location is c:\program files\zetafax server). Some Anti-virus applications lock these core files to scan when Zetafax is trying to access them.

Resolution

You need to add the root of the Zetafax Server folder (\program files\zetafax server) to the Antivirus exclusion list.
You will need to contact your System Administrator for instructions on how to do this as each Antivirus application has a different interface to do this.

Status

This has been identified by Equisys as an issue with the software given above.

Last updated: 18 September 2007 (TA/GC)

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