Equisys technical notes

Technical guidance, explanations and fixes for our products

PRB: Unable to generate Fax reports from Remote Monitor on Windows 98

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ZTN1166

ID: ZTN1166

This Zetafax technical note applies to:

  • Zetafax version 7 Remote Administration

Symptom

When remotely monitoring the Zetafax server on a Windows 98 system, selecting the Fax report feature results in the hourglass appearing briefly then nothing else.

Cause

Due to compatibility issues with the components used to generate fax reports, this feature fails to function on Windows 98 unless installed locally.

Resolution

If you want to create fax reports, then you can run the fax reports option from the system that has Zetafax server installed on it, also you can install the Remote Administration software onto a system that is running Microsoft Windows NT4 or Windows 2000 operating systems.

Status

Zetafax version 7 is no longer supported by Equisys. This issue is resolved with the latest version of Zetafax. If you wish to upgrade to the latest version of Zetafax please contact the Zetafax distributor for your country for more information or:

EQUISYS plc - United Kingdom

Phone: 020 7203 4000 (Intl +44 20 7203 4000)

Fax: 020 7203 4005 (Intl +44 20 7203 4005)

Email: sales@equisys.com

http://www.equisys.com

EQUISYS Inc - USA and Canada

Phone: (770) 772 7201

Fax: (770) 442 5789

Email: sales@zetafax.com

http://www.equisys.com

Last updated: 15 November 2005 (AA/EB)

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