Equisys technical notes

Technical guidance, explanations and fixes for our products

PRB: MTA service terminates during the Zetafax connector install

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ZTN1171

ID: ZTN1171

This Zetafax technical note applies to:

  • Zetafax connector for Exchange 2000 version 7.5.0.65
  • Microsoft Exchange 2000

Symptom

During the connector install, the Microsoft Exchange Server Message Transfer Agent (MTA) service stops unexpectedly, and an event similar to the following may be logged in the application event log:

" An error occurred while reading information for directory name (DN) CN=ZFCONNECTOR,CN=CONNECTIONS,CN=FIRST ROUTING GROUP,CN=ROUTING GROUPS,CN=FIRST ADMINISTRATIVE GROUP,CN=ADMINISTRATIVE GROUPS,CN=TESTORG,CN=MICROSOFT EXCHANGE,CN=SERVICES,CN=CONFIGURATION,DC=DOMAIN,DC=COM from the directory. [MTA OPERATOR 25 38] (12) "

Cause

This event can be logged because the MTA service is temporarily unable to contact a domain controller (DC). The MTA service shuts itself down in this situation to avoid problems, such as mail loss, that could occur because of its inability to contact a DC.

Resolution

Use the Services snap-in to start the MTA service if it has not already restarted. Once started, start the Zetafax connector service.

Status

Zetafax version 7.5 is no longer supported by Equisys. If you wish to upgrade to the latest version of Zetafax please contact the Zetafax distributor for your country for more information or:

EQUISYS plc - United Kingdom

Phone: 020 7203 4000 (Intl +44 20 7203 4000)

Fax: 020 7203 4005 (Intl +44 20 7203 4005)

Email: sales@equisys.com

http://www.equisys.com

EQUISYS Inc - USA and Canada

Phone: (770) 772 7201

Fax: (770) 442 5789

Email: sales@zetafax.com

http://www.equisys.com

Last updated: 15 November 2005 (AA/EB)

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