Equisys technical notes

Technical guidance, explanations and fixes for our products

FIX: Problem rendering PDF form documents

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ZTN1955

ID: ZTN1955

This Zetafax technical note applies to:

  • Zetafax 2012 Platform Feature Pack

Symptom

When attaching a PDF form document with dynamic fields to a fax message and using native PDF rendering on Zetafax, the data in the dynamic fields are not rendered, leaving the fields blank.

Cause

This problem is caused by an issue with the server side rendering component that prevents dynamic fields from rendering.

Resolution

Please contact the Equisys Technical Support Team for a Hotfix to resolve this issue.

Status

This fault was corrected in the above mentioned hotfix.

Last updated:  17th July 2013 (WK/MW)

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