Equisys technical notes

Technical guidance, explanations and fixes for our products

FIX: Some pages on a received fax appear squashed or stretched

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ZTN1941

ID: ZTN1941

This Zetafax technical note applies to:

  • Zetafax version 2014 using Brooktrout devices

Symptom

When receiving a fax that contains pages with different resolutions using a Brooktrout device, the received fax image appears squashed or stretched.

Cause

This was due to Zetafax Server only supporting single resolution fax messages, thus giving all pages the resolution of the first page.

Resolution

This issue is resolved as part of the Brooktrout driver version 6.7.1 update which can be found here.

Status

This fault was corrected in the above mentioned update.

References

ZTN2071 INFO: Changes in Brooktrout driver version 6.7.1 update

Last updated: 13th October2014 (AT/MW/NT)

Keywords: Brooktrout squashed pages multiple resolution

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