Equisys Technical Notes

Technical guidance, explanations and fixes for our products

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FIX: Fax relay does not work with AudioCodes 600 Gateway

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ZTN1862

ID: ZTN1862

This Zetafax technical note applies to:

  • Zetafax 2011

Symptom

When using Fax Relay with the Audiocodes 600 Gateway the ‘*’ and ‘#’ symbols are not processed correctly.

Cause

This was caused by a third party component which needed to be updated.

Resolution

This problem can be resolved by installing a patch which is available here.

This patch is available using the password provided in your Software Assurance newsletter. For more details on gaining access to this password email: support@equisys.com

Status

This behaviour was fixed in a patch of Zetafax.

Last updated:  15 September 2011 (LD/MW)

Keywords: Fax Relay AudioCodes 600 DID

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