Equisys technical notes

Technical guidance, explanations and fixes for our products

FIX: Outlook 2007 Extensions fail to install on upgrade to Zetafax 2009



ID: ZTN1739

This Zetafax technical note applies to:

  • Zetafax 2009 and earlier


This issue applies where Zetafax 2009 or earlier has been installed without the Outlook extensions when upgrading using the custom install type with the Outlook extensions selected.

In this case the Outlook extensions will not be installed correctly and so will not appear in Outlook.


This problem is caused by an incorrect upgrade setting in the installer.


The solution to this problem is to install the Zetafax client patch. This patch is available using the password provided in your monthly Software Assurance newsletter. For more details on gaining access to this password email: support@equisys.com.

Click here to download (Requires Password)

This download contains a readme file which will detail the required steps.


A patch is available which resolves this issue.

Last updated: 05th January 2010 (GR/MW)

Keywords: < Upgrade>


Recent news

This article describes the new features and other improvements in the April 2020 update of the Zetadocs Expenses service. Zetadocs Expenses Release ...

At the time of writing the  latest government advice  on measures that might help to slow the spread of COVID-19 is very clear. Wherever possible, people are to work from home, and this represents a ...