Equisys Technical Notes

Technical guidance, explanations and fixes for our products

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FIX: Zetafax client does not install or upgrade on some non-English systems

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ZTN1737

ID: ZTN1737

This Zetafax technical note applies to:

  • Zetafax client 2009

Symptom

Users installing or upgrading to Zetafax client 2009 (some non-English languages) may receive an error that the installation failed.

Resolution

A fix is now available to resolve this issue, please go to our software updates page to download the relevant Zetafax patch.

For upgrades, a workaround is to change the language (to English)  in the Zetafax client before upgrading. Then do the upgrade and change the language back (in the Zetafax client – Options – Customize) afterwards.

For new installations, the workaround is to specify English language during the installation. Once installed, change the language if necessary (in the Zetafax client – Options – Customize).

Status

This has been identified by Equisys as a problem with the software versions given above.

Last updated: 2nd July 2009 (AC/MW)

Keywords: Client Install fail 2009

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