Equisys Technical Notes

Technical guidance, explanations and fixes for our products

 

TechNotes_Parallax

FIX: Zetafax client does not install or upgrade on some non-English systems

Print

ZTN1737

ID: ZTN1737

This Zetafax technical note applies to:

  • Zetafax client 2009

Symptom

Users installing or upgrading to Zetafax client 2009 (some non-English languages) may receive an error that the installation failed.

Resolution

A fix is now available to resolve this issue, please go to our software updates page to download the relevant Zetafax patch.

For upgrades, a workaround is to change the language (to English)  in the Zetafax client before upgrading. Then do the upgrade and change the language back (in the Zetafax client – Options – Customize) afterwards.

For new installations, the workaround is to specify English language during the installation. Once installed, change the language if necessary (in the Zetafax client – Options – Customize).

Status

This has been identified by Equisys as a problem with the software versions given above.

Last updated: 2nd July 2009 (AC/MW)

Keywords: Client Install fail 2009

Name:
Email:
Subject:
Message:
x
EquisysLogo

Recent news

Now we’re past the May 25 th deadline, the dust is starting to settle on GDPR. If, like most of us, you received a flurry of “please opt in” emails in the run up to that “fateful Friday”, you’ll ...

This article describes the new features and other improvements in the June 2018 release of the Zetadocs Expenses service. Zetadocs Expenses ...