Equisys technical notes

Technical guidance, explanations and fixes for our products

HOWTO: Configure a CAPI device to support a dialling pause.



ID: ZTN1549

This Zetafax technical note applies to:

  • Zetafax 9.1 and later


Under normal circumstances, Zetafax supports the comma (pause character) for most device types when dialling a fax number.  For example, a dial-prefix of "9," will dial a 9 (usually used to obtain an external line or dial tone) and then pause for a period of time (this is represented by the comma).  The usual reason behind doing this is that it can sometimes take a second or two to obtain the external line.

The CAPI device, by default, removes the pause character from the dial-prefix.  This can result in calls failing because an external line was not obtained.  You are able to modify the setup.ini file to force the CAPI device(s) to never remove the pause character.  Please see below for further information.

More information

To ensure that your CAPI device(s) always include the dialling pause, please do the following

  1. In Windows Explorer, go to zfax\SYSTEM\Z-DB, where zfax is the path to the root Zetafax folder.
  2. Open SETUP.INI in Notepad.
  3. Scroll down to the [CAPI-1] section and add the following line to the end of the paragraph:

    RemovePause: NO

  4. Repeat step 3 for any other CAPI entries in SETUP.INI
  5. Save SETUP.INI and restart the Zetafax Server.

Zetafax is now configured to support the pause character in dialled numbers.



ZTN1467 HOWTO Configure an Eicon Diva Server card with Zetafax using Capi

Date Published: 31st October 2006

Keywords < Capi> < Comma> < Pause character>


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